Case Study

Major Accomplishment

Challenge

IT Governance, Center of Excellence

A global manufacturer, marketer and distributor of consumer and commercial products with a portfolio of brands had combined several business units into one governing division. It consists of 12 different operating companies running 9 different ERPs and hundreds of different, disparate and unconnected applications. Each business unit was previously run independently and had its own IT org with their own policies and procedures. The IT/technology landscape is scattered and has a high level of compliance and security risks. The user base is spread over 12 countries in North America, Europe and Asia.



Need a global centralized view of IT expenses, policies, procedures and budget/spend metrics. Need a strategy and execution plan to reduce overall IT expenses, improve support. Need to ensure the areas of risk are understood, documented and addressed.

Strategy

Reduce Risk, Enhance Stability & Security, Gain Efficiencies, Cut Costs

  • Established a global operating model and budget structure to run, grow and transform IT
  • Established a budget and financial management/reporting structure to communicate the story of IT
  • Established Architecture Review Board and the IT Advisory Council. Defined the future state enterprise application landscape and infrastructure architecture and standards. 
  • Implemented effective Disaster Recovery and Business Continuity process to pass SOX audits.
  • Led the implementation of a global service desk using ServiceNow. Created unified platform for all resolver groups
  • Standardized the IT Vendor Management Office

Results

Roadmap to Success

  • Piloted several operating companies to shared service model to extract $1.2M in one-time savings and reduced IT operational expenses by 205%
  • Reduced server footprint by 35% 
  • Slashed average release time by 40%. Cut bug count by 66%—and reduced Operations team time required to triage outages—through introduction of standardized promotion process, automated testing, and other DevOps methodologies
  • Unified service for over a dozen product lines. One time savings of $700k via centralization.45% drop in Call Center Expenses
  • Standardized the IT Vendor Management Office and negotiated up to 20% in one-time savings and up to 12% in recurring annual savings

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    (847) 323-8263
    anand@it-confluence.com