Case Study
Major AccomplishmentChallenge
Maximize Earning by Optimizing Business Operations
A global company specializing in research and manufacturing of food, pharmaceutical and chemical ingredients. Products sold in over 120 countries – all the products must be in regulatory compliance in the country of sale.
22 business units having separate/different KPIs for Customer success; There is no central system or commonly agreed practices making it nearly impossible to measure and manage. No clear/quick path to root cause analysis.
22 business units having separate regulatory processes and practices; A majority of the processes are paper based with a many exceptions/deviations from standard practices. Risk to the business due to lack of visibility – loss of business; litigation risk.
Needed a common platform with standardized KPIs. Define and execute long-term vision and short-term priorities for the Business Analytics program to enable data driven decision making and predictive analytics.
Single global platform for Standardized and Common regulatory process with local exceptions for all product development, quality, and regulatory teams.
Strategy
Data-Driven Business Decision Making: Choose and source data, build models that predict and optimize business outcomes, develop business-relevant analytics, embed analytics in simple tools for the front lines.
- Implemented the Business Intelligence/Analytics strategy to empower executives and management with key data/metrics for decision making.
- Integrated customer data spread across multiple systems into a customer data hub to uniquely identify customers, and generated a 360 degree view of customer, to target customer success, marketing and other efforts for current and future customers.
- Delivered single global digital PLM system to bring 22 different operating companies under one regulatory umbrella. Led the strategic planning, solution architecture and material and product data strategy to deliver a single global digital PLM system to bring 22 different operating companies under one regulatory umbrella. Created centralized global Product data hub.
Results
Roadmap to Success
Realtime Production Dashboard with end to end visibility of product from demand to production work center to fulfillment. Customized dashboards and metrics for all roles (executive, operations VP and manager)
- Achieved 15% reduction of labor costs and full ROI in six months.
- Globally installed base of customer/consumer data for comprehensive product lines.
Achieved key financial/revenue targets:
- Increased closure rate by 8%, faster quote to cash process by 7 days.
- Increased service and parts revenue by 30%.
- Reduced Warranty Costs by 12%
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anand@it-confluence.com