Case Study

Major Accomplishment

Challenge

Aligning Continental IT and Operating Systems

A US based publicly held global manufacturer has grown through acquisition and has plants in North America, Europe and Asia. It consists of ten different operating companies running 16 different legacy ERPs and hundreds of different, disparate and unconnected applications. The IT/technology landscape is scattered and has a high level of compliance and security risks. 



  • Need to integrate all the business units on a common platform bound by common processes without impacting their local differentiation.
  • Create a strategic plan and execute it to deliver customer focused, revenue generating or profit enhancing results.
  • Plan and direct IT investments to deliver ROI and position IT as a value-add business partner
  • Need to define IT modernization roadmap to run, grow and transform the enterprise.
  • Ensure all SOX compliance issues and requirements are resolved.

Strategy

Established Global IT Operating Model, Developed Enterprise IT Strategic Plan and Multi-year
Run, Grow and Transform Roadmap

  • Completed assessment of each site, IT organization, IT landscape, hardware and software usage. Collected data on users, processes, products, financials etc.
  • Created risk profile and assessed security posture to help guide the modernization roadmap.
  • Review business strategic plan and financial goals with local and global leadership teams
  • Developed IT strategic plans and 3-year roadmap of goals and projects to run, grow, and transform the business with a digital transformation focus.
  • Established Global IT operating model, organization, and partners. Application CoEs for ERP, CRM, Salesforce, BI & Cloud Automaton.

  • Budget structure and key metrics to provide easy visibility into expenditures.
  • Capital and cost allocation tied to key company targets with measurable ROI.
  • Quarterly review of overall IT Spend and Performance.
  • IT employee skill/resource analysis along with spend on consultants/outsourcing/partners.
  • Created IT SOX Compliance Program 
  • Established Architecture Review Board and the IT Advisory Council. Defined enterprise architecture and MDM roadmap for the future state enterprise application landscape and standards. 
  • Led the post-merger integration of the EU and APAC operating units.

Results

Roadmap to Success

  • Single cohesive global IT team for the entire organization with team for support and projects.
    • In-house IT service and delivery model supplemented by outsourced partnerships.
  • Global IT modernization, growth and risk mitigation strategy.
  • Global Oracle Cloud ERP 3-yr strategy as a transformational foundation.
  • Digital IT strategy and phases for the Smart Connected Plant & Platform. Defined maturity cycle and phases.
  • Digital IT strategy to enhance customer experience and achieve key revenue and profitability targets. Implemented Salesforce CRM, Service Cloud, Genesis and Marketing automation.

Get In Touch

Palatine, IL 60067
(847) 323-8263
anand@it-confluence.com